“The most neglected form of compensation is the six-letter word thanks.” – Robert Townsend, former Amex and Avis executive and author of Up the Organization “What we’ve found is that exceptional leaders lead with gratitude, they pause to feel and express it first, because they have discovered that this is an essential way to improve […]Read post »
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Big bonuses and skewed incentives paid to a tiny minority of elite money managers created huge pain and suffering for millions around the world in the past few years. Finally we’re seeing one of the main players, Goldman Sachs, being charged by the U.S. Security and Exchange Commission for their part in the fraud, deception, […]Read post »
Today is Heather and my wedding anniversary. We’ve been happily married for about 15 years now. Since we were married in 1977, 15 out of 32 years isn’t bad! Actually, that’s an old joke we both use when we’re asked how long we have been married. We’ve been quite happily married for most of those […]Read post »
A reader from Australia e-mailed me: “to seek your professional opinion on the current situation I am facing as the Reward & Recognition strategy leader for a large organisation and its customer contact call centres. My question to you is, is it best to slowly eliminate ineffective parts of an R & R program or […]Read post »