A study recently published in Organization Science (“Motivational Spillovers from Awards: Crowding Out in a Multitasking Environment”) reviewed the results of data from an attendance award program at one of five laundry plants in the U.S. Midwest. They concluded: “Reward-motivated employees responded positively to the awards by reducing tardiness, but gamed the system to maintain […]Read post »
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In the topic 'Recognition, Appreciation & Celebration'
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American president, Thomas Jefferson, once said “the glow of one warm thought is worth more to me than money.” Reinforcing feedback produces a powerful afterglow that raises the positivity ratio, energizes and inspires, and provides the pause that refreshes. This is the perfect time of year for you and your team to reflect back looking […]Read post »
A friend with a past drinking problem has been a devoted member of Alcoholics Anonymous and not touched a drop of alcohol for many years. Recently he gave up most of his weekend to deal with a Client emergency. The next week his manager “thanked him” with an expensive bottle of wine. This breaks one […]Read post »
Whether training your dog, rats in a lab, or a killer whale at Sea World, treats, praise, and pats on the head are very effective. It’s a classic master-pet manipulation. Way too many recognition programs are built on this same paternalistic premise. “Be a really good little employee and we’ll give you lots of ‘atta […]Read post »
Given the overwhelming research on the power of optimism can leaders and teams be too positive? Intuitively we know that’s true. An overly positive view often leads to whitewashing issues as if pretending they don’t exist will make them go away. Over the top optimists often avoid those courageous conversations that address the difficult Moose […]Read post »
“The most neglected form of compensation is the six-letter word thanks.” – Robert Townsend, former Amex and Avis executive and author of Up the Organization “What we’ve found is that exceptional leaders lead with gratitude, they pause to feel and express it first, because they have discovered that this is an essential way to improve […]Read post »
Big bonuses and skewed incentives paid to a tiny minority of elite money managers created huge pain and suffering for millions around the world in the past few years. Finally we’re seeing one of the main players, Goldman Sachs, being charged by the U.S. Security and Exchange Commission for their part in the fraud, deception, […]Read post »
Today is Heather and my wedding anniversary. We’ve been happily married for about 15 years now. Since we were married in 1977, 15 out of 32 years isn’t bad! Actually, that’s an old joke we both use when we’re asked how long we have been married. We’ve been quite happily married for most of those […]Read post »
A reader from Australia e-mailed me: “to seek your professional opinion on the current situation I am facing as the Reward & Recognition strategy leader for a large organisation and its customer contact call centres. My question to you is, is it best to slowly eliminate ineffective parts of an R & R program or […]Read post »