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In the topic 'Organization Development'


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Creating Sustained Performance through Thriving Workplaces

University of Michigan management and organization professor, Gretchen Spreitzer and Georgetown University assistant business professor, Christine Porath published a very practical article in the January-February issue of Harvard Business Review. “Creating Sustainable Performance” surveyed 1,200 white and blue-collar employees in several studies over seven years across a swath of industries. They concluded that a better […]

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Why Organizational Change Resolutions Are Easily Broken

Over the past few decades many organizations have jumped on the change bandwagon with a long list of resolutions to change their ways and develop new habits. Here’s a partial list: Safety culture Customer centric/focus/service Teamwork Innovation Flexibility/adaptability to change Best place to work/top employer Excellence Market/industry leadership Higher employee engagement Like too many New […]

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Thoughts That Make You Go Hmmmm on…”Great by Choice”

Selections from Great by Choice: Uncertainty, Chaos, and Luck — Why Some Thrive Despite Them All by Jim Collins and Morten Hansen:  “We cannot predict the future. But we can create it…we can be astonished, confounded, shocked, stunned, delighted, or terrified, but rarely prescient … life is uncertain, the future unknown. This is neither good […]

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Book Review: “Great by Choice: Uncertainty, Chaos, and Luck – Why Some Thrive Despite Them All”

This is a very timely, inspiring, and practical book for leading in turbulent times. It’s the culmination of a nine year research project that began in 2002 “in the aftermath of 9/11 and the bursting stock bubble, watching the exponential rise of global competition and the relentless onslaught of technological disruption, hearing the rising chant […]

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Lasting Organizational Change Balances Doing and Being

A three decades long trail of failed organizational change efforts stretches back to include excellence, customer focus/service, total quality management, continuous improvement, team building, reengineering, employee engagement, process management, strategic planning, new technologies, IT systems, safety, and Lean/Six Sigma. And that’s to name just a few! Failure rates of these efforts are 50 – 70% […]

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Lean Leadership: Boosting or Blocking Lean/Six Sigma Tools and Techniques

A key element of my work last month with Qantas Airways in Australia involved linking customer focus, employee engagement, and process management. This month I was engaged by a national insurance company to help their executive team understand their role in implementing Lean/Six Sigma. My experience with Lean/Six Sigma began in the late eighties with […]

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Tips and Techniques for Reviewing, Assessing, Celebrating, and Refocusing

As you look back over the past year and forward to 2011, schedule time to get your team re-energized and re-focused when you get back to work in January. Here are a few ways to do it: Summarize Your 2010 Accomplishments – this can be done as an “Annual Report” with photos, graphs, video clips, […]

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Tis the Season to Review, Assess, Celebrate, and Refocus

As we scurry madly into the Holiday Season, the year-end retrospectives are beginning. It’s time to look back on what was and ahead to what can be. This is also what highly effective – and disciplined – management teams do so much more regularly that their mediocre peers. Many management teams have a limited or […]

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Keys to Strategic HR Leadership

This fall we’re deep in the thick of helping a number of Clients plan and execute extensive multi-year implementations of leadership and culture development processes to dramatically boost customer service, product/service quality, safety, employee engagement, succession planning, efficiencies, and another key elements of organization effectiveness. Since leadership and culture development are clearly people issues, we […]

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Building Healthy Workplaces: Learning from Good and Bad Examples (like King Henry VIII)

How healthy is your workplace? Are you helping to energize or enervate the people you work with? With constant change and the relentless pressures of today’s 24/7 work world, stress is taking a heavy toll. A national opinion poll by the American Psychological Association found that “two-thirds of both men and women say work has […]

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Building Flexible and Resilient Teams and Organizations is Critical Today

Now that we’re a few months into a new decade, has the pace of change slowed down for you or your organization? Not very likely! Constant change is constantly with us for some time to come. Like the earth’s tectonic plates continuously grinding against each other, change is often produced with a massive earthquake-like shift. […]

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Grow the Other 90% of Your Organization’s Leadership

Spring is arriving in the Northern Hemisphere with renewal, rebirth, and new growth. Thankfully, we’re also seeing strong signs of economic growth after the most severe “economic winter” in many decades. Forward thinking organizations are now looking toward renewing or rebuilding leadership skills. That generally starts with learning and development initiatives for supervisors, managers, and […]

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Built to Change is Especially Critical Today

Unpredictable, unexpected, rapid, and even unfair change is rocking governments, businesses, and people worldwide. And the history buff in me finds lots of evidence to show this really isn’t a new trend – and will never stop. There’s no “getting through this crazy period” to some mythical place of stability, or predictable sameness. Whether these […]

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Why Change Processes Fail

A new consulting Client is struggling with organizational change in an industry that is experiencing rapid change. The pressures on this company to reduce costs while improving customer service is some of the most ruthless we’ve seen. We’re helping them completely overhaul their systems and processes as well as leadership practices and culture. Understandably, there’s […]

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Why So Many Organizational Change Programs Fail

One organizational problem that keeps repeating itself is the high failure rate for implementing new organizational improvement efforts like increasing customer service levels, re-structuring, mergers/acquisitions, introducing new technologies, performance management systems, leadership training, and the like. I recently wrote an article on this recurring problem for a new column I am writing for HR Professional […]

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Working in the Team versus Working on the Team

A growing problem we see with many management teams in less than outstanding organizations, is they don’t feel they can afford to take time out from hectic daily operations to step back, look at their effectiveness, and refocus their work. In other words, they have no time to learn. About one month after finishing a […]

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