Keeping frontline staff engaged and energized is a growing problem. The leadership opportunities were just illustrated again last week in a couple of leadership development workshops with supervisors and managers who were frustrated by the low levels of morale and commitment from the staff on the teams they lead. They were quick to point to […]Read post »
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Grant’s experience in the e-mail he sent me below underlines the need for manager’s having authentic conversations during performance discussions. His is a vivid example of how people join an organization and quit their boss. Retention is going to become a critical issue in the next few years in many organizations as baby boomers retire […]Read post »
In August I posted my top three “Favorite July Improvement Points” Here are two comments left by visitors: “The challenge that I see as one of the ‘masses’ is there is a huge disconnect between what some leaders say and what they actually do. With the healthcare worker shortage now is the time to start […]Read post »
A web site visitor read my The Leader’s Digest excerpt “A Tale of Two Managers: Command versus Commitment” (contrasting Joel and Denise’s management/leadership approaches) and sent me this e-mail. My response follows. “For two years I have been managing a team of thirteen GenX contract staff working in a client’s site. We have twenty percent […]Read post »
A reader asked, “When working with senior managers that come from a ‘command and control’ background, how do you work with them on the power of involvement of more of the employees in the planning process?” That’s a great question! If I had the magic answer I’d be the Bill Gates of the training and […]Read post »
I received an e-mail from a visitor to our web site asking for “your thoughts about leadership within volunteer organizations and what can be learned for people who provide leadership for ‘paid employees.’“ Here’s my response: I have long believed that managers who provide leadership for paid staff can learn a great deal about true […]Read post »
Many managers want to increase engagement, ownership, and commitment to the team and organization. This is becoming a huge crisis as retention, innovation, service/quality improvement and the like, become major organization performance issues. A common complaint of people who aren’t highly engaged or don’t feel very committed to their team or organization, is micromanagement. Micromanagement […]Read post »