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In the topic 'Culture Change'


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Is Your Culture Boosting or Blocking Performance?

Wells Fargo is now America’s largest bank by market capitalization. One of Zenger Folkman’s early and largest Clients, the company has been working extensively on leadership and culture development for the past decade. CEO John Stumpf observed, “We always say we could leave our strategic plan on an airplane, somebody could pick it up, and […]

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Complimentary Webcast: Leading a Peak Performance Culture

It’s been a few years since we’ve condensed our culture development approaches and experiences into a one hour webinar. Over the past few years we’ve continued working with a variety of North American and global Clients on leadership and culture development. We’ve also added the depth and power of Zenger Folkman’s leadership and coaching skill […]

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IBM Study Shows Why Only 20% of Change Efforts Are Highly Successful

Recently I’ve been reviewing our lessons learned on organization and culture development. This is in preparation for our June 17 webinar on Leading a Peak Performance Culture. “Making Change Work … while the Work Keeps Changing” is a new research report from IBM summarizing interviews and online surveys they conducted of over 1,400 leaders responsible […]

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8 Factors That Frustrate and Disengage Employees

Whenever we ask a group of workshop participants how many rank employee engagement as one of their top priorities, most raise their hands. We’re encountering a growing number of organizations finding that their engagement survey ratings are slipping — and not just at the frontline employee level. A growing number of people — at all […]

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New White Paper: How Developing a Coaching Culture Pays Off

Most people know that the difference between incompetent coaches and extraordinary coaches is huge. What’s often more surprising are these big differences between OK or mediocre coaching at the 50th percentile and outstanding coaching skills at the 90th percentile: 28% versus 46% of employees willing to “go the extra mile.” Employee commitment jumps from the […]

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Creating a Culture of Quality

Social media is a key force in making the Internet truly a world wide web of interconnections. And that means the penalties or pays offs of low or high service/quality levels are exponentially multiplied. Technology for collecting and analyzing data along with process management approaches like Lean/Six Sigma are powerful management tools. They can pinpoint […]

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Is Your Culture Built on a Weak Foundation?

In the opening lines of the chapter entitled, “Making Strength Productive” in his 1967 book The Effective Executive, the “father of modern management,” Peter Drucker writes, “to make strength productive is the unique purpose of organization. It cannot, of course, overcome the weakness with which each of us is abundantly endowed. But it can make […]

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Six Essentials to Creating an Extraordinary Culture

How would you describe the organizational culture of your dreams? What are its essential elements? How would people treat each other? What core values would shine brightly every day? If you could eavesdrop on members of your team describing their workplace at a family gathering or social event, what would you hope they’d say? We […]

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Six Steps to a Coaching Culture with Exceptional Leaders

In our Extraordinary Coach development system we define coaching as interactions that help the individual being coached to expand awareness, discover superior solutions, and make and implement better decisions. This is a broad leadership skill set that is most often used in career and performance coaching. Extraordinary coaches can exist in an ordinary or even […]

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Top Reasons Cultural Transformations Fail

Our Linked 2 Leadership group on LinkedIn (connect with me at http://ca.linkedin.com/in/jimclemmer) is having a lively and insightful discussion on the question, “What are the top reasons why cultural transformations fail?” Since the failure rate of organizational change efforts like health and safety, quality, productivity, innovation, customer service, morale/engagement, teamwork, or public sector renewal is […]

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Leadership and Culture for Higher Safety Performance

Improving organizational health and safety is like motherhood. Everyone is in favor of it. Vision, values, and mission statements abound with warm words about its importance. Who doesn’t agree with slogans like “everyone going home safe and healthy every day”? Only the most twisted executive or manager wants to hurt anyone. Yet many organizations are […]

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Harnessing the Power of Participation

There’s another excellent article in this month’s Harvard Business Review on harnessing the power of highly engaged people. Professor of leadership, Douglas Ready, and PhD student, Emily Truelove, report on how companies like the beauty retailer Sephora, luxury hotel chain Four Seasons, and French food giant Danone, came through hard times stronger than ever. In […]

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Archived Webinar on Our Leadership and Culture Development Approaches Now Available

Last week’s follow up leadership and culture development webinar is now available for you to review. The session outlined our implementation steps, approaches, and Client examples for leadership, organization, and culture development. Building on my Leading a Peak Performance Culture webcast (click on the title to view it) this webinar starts with a 35 minute […]

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Culture Transformation for Thriving in Permanent White Water

I was just talking with a CEO Client about the development work we’ve been doing with his team. This led to a discussion about the state of our businesses. His company is doing fairly well during these uncertain times. He asked about our business. I told him that we saw many organizations cut back sharply […]

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Is Your Culture by Default or by Design?

We’re continuing to get feedback, questions, and comments about culture development following my 60 minute webcast on November 4. If you missed the whirlwind “city bus tour,” you can view the archived presentation (my animated slides synchronized with the audio track) at Leading a Peak Performance Culture. One viewer sent me a good question after […]

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Links for Digging Deeper Into Leading a Peak Performance Culture

My last blog post announced that you can now view last Friday’s (November 4) full Leading a Peak Performance Culture webcast with all slides and audio track. You might want to view (or review) the session on your own or share it with your management team and/or improvement professionals concerned with leadership and culture development. […]

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Leading a Peak Performance Culture Archived Webcast Now Available

Last Friday (November 4) I delivered a very fast paced and information packed 60 minute presentation by webcast. My goal was “culture change in an hour!” I tried to stuff the major learning from our thirty years of working with hundreds of organizations and the latest research on culture change into 60 minutes. We had […]

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Thoughts that Make You Go Hmmm on…. Leading Culture Change

Here are especially vital findings and powerful observations about just what it takes to build a peak performance culture. These are drawn from Harvard Business School professor, James Heskett’s new book, The Culture Cycle: How to Shape the Unseen Force That Transforms Performance: “Culture really matters. As Lou Gerstner wrote, reflecting on his experiences in […]

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Book Review of “The Culture Cycle: How to Shape the Unseen Force that Transforms Performance”

John Kotter and James Heskett’s classic book, Corporate Culture and Performance, is an organization development classic. The book provided solid evidence of the payoffs that come from adaptive cultures and the negative power of unadaptive cultures. Adaptability is absolutely critical today. As change tsunamis relentlessly sweep the globe, adaptive organizations are getting stronger and unadaptive […]

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Fatal Five Failure Factors of Culture Change Efforts

Author and futurist Alvin Toffler’s powerful phrase “hinge of history” is an apt descriptor for our times. Our highly integrated global village is going through huge and massive shifts. We’re now in the midst of a major pivot point. The “Shift Happens“video (my last post) vividly illustrates these dramatic and accelerating changes. History teaches that […]

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