Close

Found 2 results for 'All'

Tagged with 'Toyota Production System'

Leadership and Culture Development is Critical to Lean/Six Sigma Success

Lean/Six Sigma was brought into more popular use with the Total Quality Management/Continuous Quality Improvement movements over two decades ago (you can read some of the roots of approach in this online Introduction to Firing on all Cylinders: The Service/Quality System for High-Powered Corporate Performance). In 1990 MIT researcher James P. Womack published The Machine […]

Read post »

Lean Leadership: Boosting or Blocking Lean/Six Sigma Tools and Techniques

A key element of my work last month with Qantas Airways in Australia involved linking customer focus, employee engagement, and process management. This month I was engaged by a national insurance company to help their executive team understand their role in implementing Lean/Six Sigma. My experience with Lean/Six Sigma began in the late eighties with […]

Read post »